Privacy Policy

Introduction

At Black Brûlée, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Information: Name, email address, phone number, and other contact details you provide when requesting a quote or contacting us.
• Location Information: For home delivery services, we may request your delivery address or location. This information is used solely for delivery purposes and is not stored in our systems after the delivery is completed.
• Billing Information: For customers requiring invoicing, we store necessary billing information in our ERP system to process invoices. This information is kept confidential and used only for billing purposes. We do not maintain a separate user account system accessible via login credentials.
• Payment Information: We do not store credit card information. All payments are processed through third-party payment processors (such as Mercado Pago for payment terminals) or bank transfers. Payment information is handled directly by these third-party services according to their own privacy policies.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To process your requests and communicate with you about your inquiries
• To send you marketing communications (with your consent)
• To comply with legal obligations and protect our rights

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our website and conducting our business, subject to strict confidentiality agreements. This includes payment processors (such as Mercado Pago) who handle payment transactions. We do not share your location or delivery address information with third parties, and this information is not stored after delivery completion.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal data
• The right to rectify inaccurate or incomplete information
• The right to request deletion of your personal data
• The right to object to or restrict processing of your personal data

Cookies

We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Compliance with Mexican Law

This Privacy Policy is designed to comply with applicable Mexican data protection laws, including the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP). Our Privacy Notice (Aviso de Privacidad) is registered with the INAI (Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales). We are committed to protecting your personal data in accordance with these regulations.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at contacto@blackbrulee.com